| DELIVERY |
Goods are normally despatched within 10 days unless otherwise stated, and may be contained in more than one parcel. Allow 14-28 days for delivery. Please indicate any special delivery instructions in the box provided. Postage and packing charges will be £6.95 per delivery address for England, Wales and southern Scotland. Unfortunately delivery charges to the Scottish Highlands and Islands, Northern Ireland and the Channel Islands incur additional costs. Please contact us for details. |
| GUARANTEE |
If you find that anything you have purchased is not as you expected, or is damaged in transit please let us know within 14 days. We will arrange for a replacement, or full refund including postage, whichever you prefer. Our guarantee is in addition to your statutory rights. |
| TRADING TERMS |
The prices on this website apply until further notice and the products are subject to availability. All metric and imperial measurements stated are approximate. All prices include V.A.T. |
| SECURITY |
Once your order has been sent to us online or by email your credit card payment will be processed off-line in our sales office. All financial information is shredded when the transaction is completed. |
| PRIVACY POLICY |
Under no circumstances does Dr Growgood disclose buyers information to third parties. |
| CUSTOMER SUPPORT |
If you need to reach us, please email us at sales@drgrowgood.co.uk, alternatively, you can call or fax us on 01706 21 3914 (all calls at standard BT rates). Our office hours are 9.00am to 5.00pm Monday to Friday. We also operate a 24 hr telephone answering service where you can leave a message, you will normally receive a reply by the end of the next working day. |
| TRADE SALES |
Dr Growgood is happy to supply garden centres and other retail outlets. Email us at sales@drgrowgood.co.uk for further information. |
| HOW TO ORDER |
Orders can be placed online or by email. Simply enter the Online Store and select the items you wish to purchase. Alternatively send your order by email (Contact Us) listing the description, code number for each item together with your address and contact telephone number. |
| HOW TO PAY |
You can elect to pay by credit card or cheque. We accept Switch, VISA, Mastercard and cheques which should be made payable to NJT Limited.
CREDIT CARD PAYMENT
Once your order has been confirmed you will be issued with a receipt giving you the options of how to use your credit card. You can either enter your credit card details online or if you prefer you can fax, phone or mail your credit card details which will be processed off line in our sales office. Remember to include your order number and credit card expiry date. Your order details are shown on your receipt.
CHEQUE PAYMENT
Payments by cheque should be sent directly to Dr Growgood, P.O. Box 264, Rossendale, BB4 0BZ. You can email us your order and send your cheque seperately. Alternatively, you may print off your receipt to accompany your cheque payment. |
